1. Overview
We strive to provide the freshest and highest quality fruits and vegetables to our customers. However, if you are not satisfied with your purchase, we offer a refund or replacement under certain conditions outlined below.

2. Eligibility for Refunds & Replacements
To be eligible for a refund or replacement, the following conditions must be met:

• The request must be made within 24 hours of receiving the order.

• The item(s) must be damaged, spoiled, or incorrect upon delivery.

• Proof of the issue (such as photos) must be provided when making a request.

3. Non-Refundable Items

• Products that have been consumed or discarded without proof of the issue.

• Delayed deliveries due to unforeseen circumstances (e.g., weather, traffic, natural disasters) unless the delay significantly affected the product quality.

• Customer preference changes after delivery.

4. How to Request a Refund or Replacement
To initiate a refund or replacement request, please follow these steps:

• Contact our customer support team via [email/phone/live chat] within 24 hours of delivery.

• Provide your order number and clear photos of the damaged or incorrect items.

• Our team will review the request and respond within 48 hours.

5. Refund Processing

• Approved refunds will be issued to the original payment method within 5-7 business days.

• If a replacement is chosen, we will arrange for a new delivery at no additional cost.

6. Contact Us
If you have any questions or concerns regarding our refund policy, please reach out to us at [contact details].

We appreciate your trust in our service and will do our best to ensure customer satisfaction!